When you call, give us your name, location, and phone number. If you know what caused the outage, please describe it (car hit a pole, tree limb fell on the line, etc.). This can save us a great deal of time.
You can also report an outage from your smart phone or personal computer by logging into your SmartHub account. Due to an overabundance of calls coming in to report outages, you may experience a busy signal. By utilizing our Outage Management System through SmartHub you can report an outage faster if the phone lines are busy.
If you don’t have a computer or smart phone and our phone lines are busy, please keep trying. We will answer the phones as fast as we can. Once you’ve called us, please do not call again because others may also be trying to reach us. Rest assured that we will work around the clock, if necessary, to restore your service as quickly as possible.
To report outages any time of the day or night, call 406-961-3001.
Occasionally the Cooperative will need to schedule a planned outage in order to do maintenance or repair work on the lines.
We will make every effort to notify you by phone if time permits (so make sure we have your current contact information – you can make changes in SmartHub). We will broadcast notices on local radio stations, website, and social media for extensive planned outages.
What to do when the lights go out
- Check to see if a fuse has been blown or a breaker tripped
- Check the main breaker (located just below your meter) and reset if necessary
- Check with your neighbors to see whether they are also without power
While the Electricity is Off
Very short outages called “blinks” have become more common because of today’s electrical safety equipment. If a branch falls on a power line, power is automatically cut to that line until the branch falls clear. Then, a few moments later, power is restored. Your DVD with its blinking 12:00 may be the only hint that there was a mini-outage.
Blinks are unavoidable, though we do everything we can (with tree trimming, etc.) to reduce the number. We recommend you gradually replace your clocks and DVDs with newer models with battery backup. In addition, if you have a home office or conduct business on your computer purchasing a universal power station (UPS) is a very good idea. Then you won’t lose important files in the event your residence experiences a blink.