Outage Center

/Outage Center
Outage Center 2018-01-04T18:33:34+00:00
Candle

What to do when the lights go out

  • Check to see if a fuse has been blown or a breaker tripped
  • Check the main breaker (located just below your meter) and reset if necessary
  • Check with your neighbors to see whether they are also without power
  • If you are unable to locate a problem, call the Ravalli Electric Co-op at 406-961-3001.

How to report an outage

When you call, give us your name, location, and phone number. If you know what caused the outage, please describe it (car hit a pole, tree limb fell on the line, etc.). This can save us a great deal of time.

If you get a busy signal, please keep trying. We will answer the phones as fast as we can. Once you’ve called us, please do not call again because others may also be trying to reach us. Rest assured that we will work around the clock, if necessary, to restore your service as quickly as possible.

To report outages any time of the day or night, call 406-961-3001.

You can also report an outage through your mobile phone using your SmartHub Account. Click Here to see how!

Scheduled Outages

Occasionally the Cooperative will need to schedule a planned outage in order to do maintenance or repair work on the lines.

We will make every effort to notify you by phone if time permits (so make sure we have your current contact information – you can make changes in SmartHub). We will broadcast notices on local radio stations, website, and social media for extensive planned outages.

While the Electricity is Off

Blinks

tree burning snipIt’s important for our members to realize that REC is a predominantly rural electric company. Miles of line run through wooded areas.

Very short outages called “blinks” have become more common because of today’s electrical safety equipment. If a branch falls on a power line, power is automatically cut to that line until the branch falls clear. Then, a few moments later, power is restored. Your DVD with its blinking 12:00 may be the only hint that there was a mini-outage.

Blinks are unavoidable, though we do everything we can (with tree trimming, etc.) to reduce the number. We recommend you gradually replace your clocks and DVDs with newer models with battery backup.¬† In addition, if you have a home office or conduct business on your computer purchasing a universal power station (UPS) is a very good idea. Then you won’t lose important files in the event your residence experiences a blink.